Terms of service

Terms of Service

Effective Date: July 8, 2026

Welcome to Aezoon (aezoon.com). By accessing and using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before making a purchase.

1. Acceptance of Terms

By using our website and placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

2. Products and Services

We offer a variety of products for sale through our website. All product descriptions, images, and prices are subject to change without notice. We make every effort to display our products as accurately as possible, but we cannot guarantee that your device's display of colors or product details will be completely accurate.

3. Product Warranty

Our products come with a warranty period that varies by product, typically ranging from 15 to 30 days. The specific warranty period for each product is mentioned in the product description. Please refer to individual product pages for warranty details.

4. Pricing

All prices are listed in Saudi Riyal (SAR) and are subject to change without prior notice. We reserve the right to modify prices at any time, but price changes will not affect orders that have already been confirmed.

5. Payment Methods

We currently accept Cash on Delivery (COD) as our payment method. Payment is due upon delivery of your order.

6. Delivery Charges

Free delivery is available on all orders across the Kingdom of Saudi Arabia (KSA) unless otherwise stated on the product page.

7. Shipping and Delivery

We currently ship only within the Kingdom of Saudi Arabia (KSA).

Estimated delivery time is 2–5 business days from the date of order confirmation. Delivery times may vary depending on your location and unforeseen circumstances such as weather conditions, logistics delays, or high order volumes.

If your order is delayed or if there are any issues with delivery, please contact our customer support team, and we will assist you promptly.

8. Order Cancellation

You may cancel your order within 1 hour of placing it by contacting our customer support team. After this period, cancellation may not be possible if your order has already entered processing or shipping.

9. Returns and Refunds

Our return policy varies by product and is specified in each product description. Generally, products can be returned within 15–30 days of delivery, depending on the item.

Return Conditions

  • Products must be unused and in their original condition.

  • Products that have been used or damaged by the customer are not eligible for return.

  • The applicable return period and refund method (replacement or refund) will be stated on the product page.

To initiate a return, please contact our customer support team within the applicable return period.

10. Non-Returnable Items

The following items cannot be returned:

  • Products that have been used or opened.

  • Products damaged due to customer misuse or negligence.

  • Any other items specified as non-returnable in the product description.

11. Refund Process

Refunds will be processed according to the method specified in the product description, which may include:

  • Product replacement, or

  • Refund, where applicable.

Processing times may vary. Our customer support team will guide you through the return and refund process.

12. Customer Responsibilities

By placing an order, you agree to:

  • Provide accurate and complete delivery information.

  • Be available to receive the delivery at the specified address.

  • Inspect your order upon delivery and report any issues promptly.

  • Use products according to their intended purpose.

13. Limitation of Liability

We strive to ensure that all products are delivered in good condition. However, we are not liable for:

  • Delays caused by circumstances beyond our reasonable control.

  • Issues arising from incorrect delivery information provided by the customer.

  • Damage occurring after successful delivery.

14. Customer Support

For any questions, concerns, or assistance, please contact our customer support team.

We are available to help with:

  • Order inquiries and tracking.

  • Product information.

  • Order cancellations.

  • Returns and refunds.

  • Delivery issues.

  • General customer support.

Email: aezoonhelp@gmail.com

Customer Support: Click the chat/message icon at the bottom-right corner of our website to contact our support team.

By using our website and placing an order, you agree to these Terms of Service.