Shipping Policy

Effective Date: July 8, 2026

At Aezoon (aezoon.com), we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our delivery process, timelines, and terms.

1. Shipping Coverage

We currently offer shipping services across the Kingdom of Saudi Arabia (KSA). We deliver to major cities and regions, including Riyadh, Jeddah, Makkah, Madinah, Dammam, Khobar, Dhahran, Taif, Abha, Tabuk, Hail, Al Qassim, Jazan, and other serviceable locations.

2. Shipping Charges

Free standard delivery is available on all orders across the Kingdom of Saudi Arabia (KSA) unless otherwise stated on the product page. Any applicable shipping charges will be displayed during checkout before you complete your order.

3. Order Processing Time

Once your order is confirmed, we begin processing it as soon as possible. Processing time may vary depending on product availability and order volume. You will receive a confirmation notification once your order has been processed and is ready for shipment.

4. Delivery Time

Standard Delivery: 2–5 business days from order confirmation.

Please note that delivery times are estimates and may vary due to:

• High order volumes during peak seasons

• Weather conditions

• Unforeseen logistics challenges

• Public holidays

If there are any delays, we will notify you as soon as possible.

5. Delivery Options

We currently offer standard delivery. Express or same-day delivery may not be available in all locations.

6. Order Tracking

You can track your order in either of the following ways:

Option 1: Log in to your account and view your order status from your profile.

Option 2: If tracking information is unavailable, contact our customer support team, and we will provide the latest update on your shipment.

7. Delivery Confirmation

Once your order is out for delivery, you may receive updates via:

• SMS to your registered mobile number

• Phone call from our delivery partner (where applicable)

Please ensure that your contact information is accurate.

8. Delivery Process

Our delivery partner may contact you to confirm your delivery address or delivery time. If your order is Cash on Delivery (COD), payment will be collected upon successful delivery.

9. Delivery Availability

If you are unavailable at the scheduled delivery time, our delivery partner may contact you to arrange another delivery attempt. You may also:

• Reschedule the delivery.

• Authorize another person to receive the order on your behalf.

• Provide alternative delivery instructions where available.

10. Delivery Address

Please provide a complete and accurate delivery address when placing your order, including:

• Full name of the recipient

• Street address

• Building, apartment, or villa number

• District/Neighborhood

• City

• Postal Code (if available)

• Landmark (optional)

• Contact phone number

Providing accurate information helps ensure timely delivery.

11. Product Packaging

All products are carefully packed using secure packaging materials to help ensure they arrive safely. Packaging may include:

• Protective materials to minimize damage during transit

• Secure sealing

• Brand packaging where applicable

Please inspect your package upon delivery and report any visible damage immediately to the delivery partner and our customer support team.

12. Delivery Issues

If you experience any issues with your delivery, including:

• Delayed delivery

• Missing items

• Damaged products

• Incorrect items received

Please contact our customer support team as soon as possible, and we will work to resolve the issue promptly.

Contact Us

Email: aezoonhelp@gmail.com

Customer Support: Click the chat/message icon at the bottom-right corner of our website to contact our support team.